FAQ 50 Frequently asked questions

1. What makes Hilltop Car Sales one of the top used car dealerships in Knoxville, TN?

Frequently Asked Questions – Hilltop Car Sales, Knoxville TN

Dealership Overview

1. What makes Hilltop Car Sales one of the top used car dealerships in Knoxville, TN?

Hilltop Car Sales is known for affordable, quality pre-owned vehicles, honest pricing, and a no-pressure buying experience. We focus on building trust and long-term customer relationships through transparency and service.

2. Where is Hilltop Car Sales located?

We are located at 5619 Clinton Highway, Knoxville, TN 37912, directly across from Cheddar’s at the light on Clinton Hwy and McLain Dr.

3. What are your hours of operation?

We’re open Monday through Friday from 9:00 AM to 6:00 PM. and 9-5 Sat. We’re closed on Sundays to prioritize rest, family, and faith.

4. How long has Hilltop Car Sales been in business?

We’ve proudly served the Knoxville community Since June 2009, focusing on reliability, customer care, and fair prices.

5. Is Hilltop Car Sales a family-owned dealership?

Yes, we’re a locally and family-owned dealership that values community and customer loyalty.

6. What areas do you serve besides Knoxville?

We serve surrounding areas including Powell, Halls, Clinton, Oak Ridge, Maryville, and the greater East Tennessee region.

7. Is Hilltop Car Sales licensed and insured?

Yes, we are a fully licensed, bonded, and insured used car dealership operating under Tennessee state guidelines.

8. Do you have bilingual staff available?

While we primarily operate in English, we will gladly assist non-English speakers using translation tools or by bringing in a bilingual team member when needed.

9. What sets your customer service apart from other used car dealerships?

We treat every customer like family—no games, no pressure, just honest service. We focus on transparency, fairness, and community trust.

10. Do you support local charities or community events in Knoxville?

Yes! We believe in giving back. We participate in and support various local events, community fundraisers, and charitable organizations.

Vehicle Inventory

11. What types of used vehicles do you sell?

We sell sedans, trucks, SUVs, minivans, and occasional luxury or sports cars—hand-picked for value, condition, and price.

12. Do you offer certified pre-owned vehicles?

We do not carry manufacturer-certified vehicles, but many of our cars go through thorough inspections and come with optional extended warranties.

13. How often do you update your inventory?

We update our online inventory daily. New vehicles arrive weekly, so check our website or call for the latest arrivals.

14. Can I request a specific make or model if it's not in stock?

Yes. Let us know what you're looking for, and we’ll do our best to locate or alert you when something similar arrives.

15. Do you sell trucks and SUVs in addition to cars?

Yes. We regularly stock trucks, SUVs, crossovers, and family-friendly vehicles.

16. Are your vehicles inspected before being sold?

Absolutely. All our vehicles go through a multi-point inspection before they’re listed for sale.

17. Do your vehicles come with a clean title?

Yes. We only sell clean-title vehicles unless otherwise disclosed upfront.

18. How many miles are on your average used vehicle?

Our vehicles typically range from 40,000 to 120,000 miles, depending on year, make, and model.

19. Do you sell luxury vehicles or sports cars?

We occasionally carry luxury or performance models. Contact us for availability or special requests.

20. What is the price range of vehicles at Hilltop Car Sales?

Most of our vehicles are priced between $7,000 and $25,000, with options for all types of budgets.

Financing & Credit Help

21. Do you offer in-house financing?

Yes. We work with various lenders and offer in-house financing solutions for qualifying buyers.

22. Can I get pre-approved online?

Yes, our secure online credit application makes it easy to get pre-approved from the comfort of your home.

23. What documents do I need to apply for financing?

You'll typically need a valid driver’s license, proof of income, proof of residence, and a down payment (if applicable).

24. Do you help first-time car buyers with financing?

Yes. We assist first-time buyers, even those with no credit history, and guide them through the process.

25. Can I finance a vehicle with no credit or bad credit?

Yes. We specialize in helping customers with less-than-perfect credit through flexible financing options.

26. Do you report to credit bureaus?

Yes. Many of the lenders we work with report to credit bureaus, helping you rebuild or strengthen your credit over time.

27. Do you work with local banks or national lenders?

We partner with both local banks and national lending institutions to offer you competitive rates and more options.

28. Do you offer credit rebuilding programs?

Yes. We provide credit rebuilding assistance, including step-by-step guidance and vehicle options that help you improve your score.

29. What interest rates can I expect on financing?

Rates depend on your credit profile, income, and loan terms, but we work hard to get you the best available rate.

30. Is there a down payment required?

In most cases, yes. The amount varies based on your credit and vehicle price. We’ll work with your budget.

Buying Experience

31. How do I buy a car from Hilltop Car Sales?

Start by browsing our inventory online, schedule a test drive, complete a credit application, and finalize paperwork in person or remotely.

32. Can I complete the buying process online?

Yes. We offer digital credit applications and can email or fax paperwork for out-of-town buyers.

33. How long does the buying process take?

If you're prepared, most purchases are completed in under 2 hours—including test drive, financing, and paperwork.

34. Can I hold a vehicle with a deposit?

Yes, we accept refundable or non-refundable deposits to hold a vehicle for a short period. Ask for details.

35. Do you offer a return policy?

We do not have a formal return policy, but we stand by the integrity of every vehicle we sell and work with you in good faith.

36. Do you have vehicle walk-around videos or virtual tours?

Yes. Many of our listings include videos, and we’re happy to record custom walk-around clips upon request.

37. Can I test drive multiple vehicles in one visit?

Yes. You’re welcome to test drive as many vehicles as you'd like—we encourage finding the right fit.

38. Is there a sales commission or pressure to buy?

No. Our team is trained to assist, not pressure. Your comfort and satisfaction come first.

39. Do you provide out-the-door pricing?

Yes. We provide full out-the-door pricing with taxes, tags, and any applicable fees included—no surprises.

40. What should I bring when I come to buy a car?

Bring a valid ID, proof of insurance, proof of income (for financing), and your form of payment or down payment.

Trade-Ins, Warranties, & Extra Services

41. Do you accept trade-ins?

Yes, we accept most trade-ins and offer fair market value based on condition, age, and demand.

42. How do you value trade-ins?

We evaluate trade-ins based on Kelley Blue Book, vehicle condition, mileage, and local market demand.

43. Can I sell my car without buying one from you?

Yes. We buy vehicles outright even if you’re not purchasing one from our lot.

44. Do you offer service contracts or extended warranties?

Yes, we offer multiple warranty options ranging from basic coverage to full vehicle protection.

45. Do you offer referral bonuses for sending new customers?

Yes. We offer a referral fee or gift when someone you send our way purchases a vehicle. Contact us for details.

46. Can I schedule a test drive online or by phone?

Yes. You can call or schedule a test drive directly on our website—we’ll have the vehicle ready for your visit.

47. Can you deliver my vehicle to my home or office?

Yes. We offer vehicle delivery in Knoxville and beyond—just ask about availability and cost.

48. Do you offer military or first responder discounts?

Yes. We proudly offer special pricing for active-duty military, veterans, police, and emergency personnel.

49. Can I request a vehicle history report on any car?

Yes. Most of our listings include a free CARFAX report, and we’ll provide one on request.

50. How do I contact Hilltop Car Sales for more information?

Call us at 865-249-7172, visit www.hilltopcarsales.com, or stop by the dealership. We’re happy to help!