Frequently Asked Questions
FAQs
What Makes Hilltop Car Sales One of the Top Used Car Dealerships in Knoxville, TN?
Answer:
Hilltop Car Sales has earned its reputation as one of Knoxville's premier used car dealerships through our unwavering commitment to quality, transparency, and customer satisfaction since 2009. Here's what sets us apart from other used car dealers in East Tennessee:
Owner-Inspected Quality Standards
Unlike many dealerships that accept any trade-in, every vehicle on our lot is personally selected and inspected by our owner. This hands-on approach ensures that only vehicles meeting our strict quality standards make it to our inventory. We stake our reputation on every car, truck, and SUV we sell.
Transparent, No-Pressure Sales Process
We believe car buying should be educational, not stressful. Our no-pressure approach means you can take your time, ask questions, and make informed decisions. We provide detailed CARFAX reports for every vehicle and encourage independent inspections because we have nothing to hide.
Competitive Pricing with Local Advantage
As a locally-owned business, our overhead costs are significantly lower than corporate chains, allowing us to offer better prices on comparable vehicles. We price our cars fairly from day one – no inflated prices that require negotiation games.
Flexible Financing for All Credit Situations
Our financing team works with multiple local and national lenders to find solutions for customers with excellent credit, poor credit, or no credit history. We specialize in helping first-time buyers and those rebuilding their credit get approved for reliable transportation.
Community Investment and Local Expertise
We're not just a business in Knoxville – we're part of the community. Our team understands East Tennessee driving conditions, knows which vehicles perform best in our climate and terrain, and maintains relationships with trusted local service providers for ongoing customer support.
Long-Term Customer Relationships
When you buy from Hilltop Car Sales, you're joining our family. We remember our customers, their vehicle history, and provide ongoing support long after the sale. Our referral program and repeat customer base demonstrate the satisfaction our neighbors have with our service.
Proven Track Record
With over a decade of serving Knoxville, Maryville, Oak Ridge, Sevierville, and surrounding communities, we've built our reputation one satisfied customer at a time. Our Google reviews, customer testimonials, and word-of-mouth referrals speak to the quality experience we provide.
Convenient Location and Service
Located at 5619 Clinton Highway with easy access from all major Knoxville routes, we offer ample parking, extended test drives, and a relaxed environment where you can properly evaluate any vehicle you're considering.
Visit us today and experience the difference that personal service, quality vehicles, and honest dealings make. At Hilltop Car Sales, you're not just buying a car – you're gaining a trusted automotive partner for life
Where is Hilltop Car Sales located?
Hilltop Car Sales is located on Clinton Highway at 5619 Clinton Hwy, Knoxville, TN 37912 — right at the traffic light on the corner of Clinton Hwy and McLain Street, directly across from Cheddar’s Scratch Kitchen.
We’re easy to spot and easy to reach—just minutes from downtown Knoxville, Powell, Halls, and Fountain City.
🗺️ Dealership Location Highlights:
- ✅ Clinton Hwy & McLain St – At the traffic light
- ✅ Across from Cheddar’s Scratch Kitchen
- ✅ Just north of I-640 Exit 1
- ✅ Plenty of parking available on-site
🕒 Business Hours:
Monday – Saturday: 9:00 AM – 6:00 PM
Sunday: Closed
📞 Contact Us:
Have questions or need directions?
Call us at 865-249-7172 or visit www.hilltopcarsales.com
📌 Driving Directions:
Click the map below to get directions to our dealership. We look forward to helping you find your next used vehicle!
👉 Get Directions on Google Maps
What are your hours of operation?
Our showroom is open Monday–Friday from 9:00 AM to 6:00 PM and Saturday from 10:00 AM to 4:00 PM. We’re closed on Sundays, but appointments are available upon request.
Do you offer financing for customers with all credit backgrounds?
Yes! We work with multiple lenders to secure financing for excellent, fair, or challenged credit—including our own Credit Rebuild Program to help you get back on track.
Are your vehicles sold "AS IS?"
Unless otherwise stated, all vehicles are sold AS IS with no inspection performed by Hilltop Car Sales. You’re encouraged to have an independent mechanic inspect the vehicle and arrange towing if needed.
Can I schedule a test drive online?
Absolutely. Just click “Schedule Test Drive” next to any vehicle on our website, or call us directly to book a time that works for you.
Do you accept trade-ins?
Yes—we welcome trade-ins of all makes and models. Request a quick online appraisal or bring your vehicle by and we’ll give you a competitive offer on the spot.
How can I get a vehicle history report?
We provide free CARFAX® or AutoCheck® reports for every vehicle in our inventory. Just ask an associate or download the report directly from the vehicle detail page on our site.
Do you offer any warranties or extended service plans?
While most vehicles are sold AS IS, we partner with third-party providers for extended warranties and service plans—ask us for available options at the time of purchase.
What payment methods do you accept?
We accept cash, certified checks, most major credit cards, and financing through our trusted lending partners.
Can you ship vehicles outside of Knoxville or out of state?
Yes, we offer affordable shipping nationwide. Contact our sales team for a personalized shipping quote.
How do I contact Hilltop Car Sales if I have more questions?
Call us at (865) 249-7172, email sales@hilltopcarsales.com, or use the chat feature on our website. We’re here to help you find your next vehicle!
What's the best time of year to buy a used car in Knoxville?
End of month, end of quarter (March, June, September, December), and late fall typically offer the best selection and deals. We're motivated to move inventory during these periods
How long do cars typically stay on your lot?
Most vehicles sell within 30-45 days due to our competitive pricing. Popular models like Honda Civics and Toyota Camrys often sell within 2 weeks, so act quickly on vehicles you're interested in.
Do you offer any guarantees on your vehicles?
While we don't offer traditional returns, we stand behind every vehicle. If a significant undisclosed issue arises within the first few days, we'll work with you to find a fair solution.
What happens if I find a problem after I buy the car?
Contact us immediately. We want every customer to be happy and will work with you in good faith to address any legitimate concerns that weren't disclosed at the time of sale.